“How much do emotions matter in the workplace? Walk into any Department of Motor Vehicles and you’ll feel the impact of the prevailing mood instantly — a dense fog of sourness, irritability, and listlessness.

Walk into almost any Apple store and you’ll experience the opposite — a sense of aliveness and excitement that raises your energy (and makes you want to buy something)”.

See on:

Emotional Contagion Can Take Down Your Whole Team – Tony Schwartz – Harvard Business Review.