Customer Relationship Management Clearly Is Going Social | Social Media Today

“We live in a business world that is increasingly focused on improving customer experiences, but some companies lack the expertise and tools to make this happen. One of the best ways to create a better experience is to leverage what you know about your customers – and to do that, companies are moving towards an integration of social data with CRM systems”.

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Customer Relationship Management Clearly Is Going Social | Social Media Today.

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